Payment and Shipping


payment and shipping
 

You may pay by PayPal or Credit Card (MasterCard, VISA).
We ship worldwide via German Mail (Deutsche Post), a very reliable, highly reputed carrier. Express shipment is unfortunately prohibitively costly, so we do not offer it, sorry! Shipments usually take around 10 days to U.S. destinations, 3 to 5 days within Europe, and around 2 weeks for any other international address.


Our flat rate shipping cost per order in/to Germany is €3.45 and to any address outside of Germany €3.95. For a single shopping cart value of a total of €60 per single order, and beyond, shipping is free (limit: €500 per order).

We offer optional EXPRESS DELIVERY within the EU as well as to the USA (ONLY to these countries!). Please be aware that certain circumstances may EXTEND the shipping TIME that we can NOT influence; and that the express surcharge unfortunately can not be reimbursed for any reason, also NOT in case of return or exchange or whatever other cause.

The regulations on the export and import of jewelry from Germany to SWITZERLAND are extensive and cause an effort that we, as a small company, cannot do in terms of personnel and money. For that reason, we are unfortunately not able to sell to Switzerland. All orders from Switzerland will be therefore canceled, and the payment refunded immediately. We apologize for the inconvenience and thank you for your understanding.


Unfortunately, every once in a while, arbitrary customs inspections will delay the arrival of an order (and, incidentally, the progress of tracking). Also, very regrettably, rarely loss or theft does happen on the way ... So, if your order is taking much longer than usual, please contact us! In case of non-arrival, we will of course sort things out for you (i.e., re-send the order, or refund it, if total loss can be established).
If for any reason you are not 100% happy with anything, contact me! Whatever the reason for your dissatisfaction, we will always find a solution.

We will of course take back all items you are not 100% fully satisfied with!
To be refunded, please return your order to us. Address: VILLA SORGENFREI, FREIENWALDER STRASSE 17, D-13055 BERLIN, GERMANY. Please do not write "Jewelry" or any such description on the parcel, but simply "RETURN OF SAMPLE MERCHANDISE, VALUE: " Thank you!
Ideally, if you send us any type of dated proof of USPS shipment, like a photo or scan attachment per Email, we can refund you right away. Otherwise, we will refund you promptly after receipt of your return shipment. Please do not use UPS, FedEx or any such service, as this will be too costly. We do not require any tracking, just simple proof that USPS shipment to us was effected by you.

Remember: VILLA SORGENFREI means house of no worries So you can really shop with us without any worries. :-)!

Any questions, anything at all, please contact me.
All the very best to you from Berlin
Claudia