Villa Sorgenfrei jewelry workshop - FAQ


I would like to order two items, will this reduce the shipping costs?
Shipping costs are always calculated only for the first article, all other items are then free shipping.

My article has been marked as shipped for days but has not arrived yet.
Up to five business days mailing time, so from the dispatch notification / marking should please wait, then, however, unfortunately, there is probably some error ... (eg post has forgotten to insert notification card for parcels and it is unnoticed at the post office or at neighbors, or the shipment is unfortunately lost). In the run-up to Christmas, it sometimes takes longer.

What happens if a shipment has been proven to be lost?
We will send you again. (If the purchased / lost times are no longer available, of course, the purchase price will be refunded.)

Do you offer express shipping?

We don´t offer express shipping.

Can I return or exchange items?
Yes, of course. All products - special one-offs excluded - can be exchanged or returned within three weeks without giving reasons (without signs of use or damage, so in original condition as purchased / delivered please).
PLEASE NOTE that the U.S. EXPRESS SHIPPING SURCHARGE will NOT be REFUNDED! Please be aware that unforeseen circumstances may delay an express shipment, e.g. weather conditions or other force majeure events, customs inspections or other public interventions, strikes, accidents, and other such uninsurable actions. While you can expect timely delivery in most cases, please be advised that there is no liability claim for this voluntary shipment option. The Express Option is ONLY available for shipping to the U.S.

If I send something back, will I get the postage refunded for the return?
In case of a return due to a defect, we will of course refund the return postage by enclosing it with the re-shipment or by refunding it with the purchase amount. When returning or exchanging because of disagreement, so if no mistake on our part is based, the buyer bears the cost of the return.

I would like to resell the jewelry acquired by Villa Sorgenfrei, what should I pay attention to?
Without exception, we exclude any commercial resale of our products. The order therefore explicitly recognizes that all articles contained therein are exclusively for non-commercial private use.

Who is behind the Villa Sorgenfrei Schmuckmanufaktur GmbH?
The two partners of Villa Sorgenfrei Schmuckmanufaktur GmbH are the founder and designer of Villa Sorgenfrei Schmuckmanufaktur Claudia Pöpsel and her husband Dirk Dotzert, who as managing director covers the administrative part.

Notes on battery disposal
In connection with the distribution of batteries or the supply of devices containing batteries, we are obliged to inform you of the following:
You are legally obliged to return used batteries as end users. You can return used batteries, which we have as new batteries in the range or have led, free of charge to our shipping warehouse (shipping address). The symbols shown on the batteries have the following meaning:
The symbol of the crossed-out wheelie bin means that the battery must not be disposed of with household waste.
Pb = battery contains more than 0.004 mass percent lead
Cd = battery contains more than 0.002% by mass of cadmium
Hg = battery contains more than 0.0005% by mass of mercury.
Please note the above instructions.

As a precaution, unfortunately, we must explicitly point out that all of our jewelery designs originally created by Claudia Pöpsel are legally protected by law. Likewise, the inttelctual property and/or copyright laws may be relevant. So please do NOT COPY the jewelery with which Claudia goes out of her way, spends a lot of talent, energy, time and passion, and is therefore very unhappy about imitations and imitators. Copying jewelry designs, including their names and descriptions, as well as copying or imitating their photos, is uncreative, unfair, and unlawful, and therefore can unfortunately have very serious legal consequences for imitators, including, but not limited to, e.g. Injunctive relief claims and damages in each case.